Beyond Compliance: How Trially Keeps Your Patient Data Protected
"How are you keeping my patient data safe?"
It’s the #1 question we get—and honestly, we love hearing it. It means we’re talking to the right people who share our values.
As a platform handling electronic health records, we understand this isn't just about data. It's about trust, privacy, and commitment to the people who depend on you.
The first half of 2024 highlighted this concern with notable incidents, like the ransomware attacks on Ascension and Change Healthcare. The attack on Change Healthcare was particularly severe, potentially compromising the protected health information of approximately 110 million individuals, roughly one-third of Americans.
Unfortunately, these events further emphasized the urgent need for more robust security measures.
That's precisely why we've built Trially with security at its core. It’s not just a “checkbox feature,” but it serves as the cornerstone of everything we do.
Let's break down exactly how we protect your patients' data so you can see that we care about their privacy as much as you do.
Your data, your rules: How we keep things strictly separate
When sites and sponsors come to us, they often worry about their sensitive data being mixed with other customer data.
So, how exactly do we ensure that no one except you can access your own data?
By giving each client their own completely independent infrastructure, ensuring airtight security and full control over their information. This means that your data lives in its own secure environment, with dedicated resources that belong only to you.
Here’s how we provide complete infrastructure isolation, keeping your data in its own exclusive, untouchable environment:
Unique Authentication Systems – No shared login systems, no overlapping credentials. Each client has independent authentication tokens and strict identity controls.
Bucket-Level Access Controls – Every piece of stored data is protected by fine-tuned, per-client access permissions, ensuring only your authorized personnel can access your information.
Strict IAM (Identity & Access Management) Policies – We limit access to only those who truly need it, enforcing role-based permissions and conducting regular security audits to maintain airtight protection.
This multi-layered isolation guarantees that your data never overlaps, never coexists, and never risks exposure to anyone outside your organization.
PHI security: Think HIPAA plus a force field
Meeting HIPAA standards? That's just the beginning.
At Trially, we don’t just meet HIPAA compliance… we go above and beyond to ensure that Protected Health Information (PHI) stays private, secure, and locked down at all times.
Our encryption protocols represent the gold standard in data security. Every piece of information in our system is protected by AES-256 encryption at rest (the same protection that keeps top-secret government files under lock and key). And when that data needs to travel? We use advanced TLS encryption protocols that act like an invisible force field around your information.
We also maintain detailed audit logs of every interaction with protected health information, creating a comprehensive trail that helps us maintain security and compliance.
We're watching every move, every access, every interaction with your PHI like a hawk.
Think of it as your data's personal surveillance system, working 24/7 to keep everything secure and compliant. These logs are maintained according to strict retention policies, ensuring we keep records for a minimum of six years as required by HIPAA.
No free passes: Only the right access at the right time
Think of our access control system as your data's personal bodyguard team. They don't just check IDs; they run a whole security operation.
We've built a layered, airtight authentication system that ensures every login is legitimate, every access request is justified, and every credential is protected.
How do we keep access under lock & key? We adhere by the following:
Mandatory multi-factor authentication (MFA) for all users– Every user must verify their identity through multiple authentication steps, including YubiKey, eliminating weak points in the login process.
Account lockout after five failed attempts – If someone fails to enter the correct credentials five times, their account is immediately locked, blocking unauthorized access attempts.
Regular access reviews — Our team regularly audits user access to ensure it remains appropriate and that outdated credentials are revoked.
Role-based access control (RBAC) – Not all users need access to everything. We enforce granular permissions so that each team member can only see and do what’s necessary for their role—nothing more, nothing less.
Strict password policies with a 90-day rotation— Every password must include special characters, meet complexity standards and be rotated every 90 days. Let’s be honest, strong credentials are the first line of defense.
Our access control system operates with precision and vigilance, scrutinizing every access attempt from multiple angles before granting approval. We regularly review and update access permissions to ensure they remain appropriate and necessary.
Security you can trust & compliance you can count on
In clinical trials, compliance isn’t just a regulatory requirement but the foundation of trust, security, and patient safety.
It's no surprise that recent trends indicate a significant escalation in the demands for privacy, security, and regulatory compliance, as many healthcare entities are facing challenges in adapting to these increasing complexities without a corresponding rise in resources.
At Trially, we firmly believe that protecting your data means protecting people’s lives, privacy, and trust.
We proudly maintain full compliance with all major healthcare and technology security regulations, including:
HIPAA – Protecting sensitive healthcare data with strict privacy and security measures.
SOC 2 – Ensuring our systems meet the highest standards for data security and integrity.
FDA Part 11 – Providing compliant handling of electronic records and signatures.
ISO 27001 – Adhering to the gold standard in global information security management.
But we don't stop at compliance…
As mentioned earlier, we regularly review and update our security measures to ensure they not only meet but exceed current standards.
Ready to see what next-level security looks like in action? Schedule a demo today, and let us show you exactly how we safeguard your patients' information.
